Cancellation and Refund Policy

At Freshdrop, we value customer satisfaction and aim to ensure a seamless experience. Please read our policy below to understand how cancellations and refunds are handled.

Order Cancellation

• You can cancel your order within 15 minutes of placing it, provided it has not yet been processed or dispatched.
• To cancel, contact us immediately via WhatsApp or phone using the contact details provided on our website.
• Once the order is processed or dispatched, it cannot be canceled.

Refunds

• Refunds are issued only for:
  • Cancelled orders (within the allowed cancellation window).
  • Damaged, spoiled, or incorrect items reported within 2 hours of delivery.
• Refunds will be processed to the original payment method within 3-5 business days.
• In case of UPI or COD orders, we may request your UPI ID or bank details to process the refund.

Non-Refundable Items

• Items returned after the specified time window.
• Items that have been used or tampered with.
• Perishable items not stored or handled as per guidelines.

Need Help?

If you have any questions or concerns regarding cancellations or refunds, please contact our support team at support@freshdrop.in or reach us via WhatsApp.

Thank you for choosing Freshdrop!